Refund policy

Last updated: August 21, 2026

This Returns & Refund Policy applies to products and services purchased from Vyzzor LLC through vyzzor.com or another sales channel that refers to this Policy.

Because Vyzzor LLC produces, prepares, personalizes, or fulfills products based on individual orders, customers must review product descriptions, specifications, artwork, quantities, materials, finishes, and shipping information carefully before purchasing.

1. Final-Sale Policy

Except as provided in Section 15 (Cancellation Requests), where required by applicable law, or where expressly agreed otherwise in writing by Vyzzor LLC, all sales are final after an order has been accepted.

Vyzzor LLC does not accept returns, exchanges, cancellations, or refund requests based solely on:

  • Change of mind;

  • Buyer’s remorse;

  • No longer needing the product;

  • Finding another product or supplier;

  • Ordering the wrong size, quantity, material, finish, shape, or product;

  • Failing to review the product description;

  • Failing to review approved artwork or order details;

  • Customer-provided spelling, grammar, number, date, or information errors;

  • Customer-provided artwork quality;

  • Customer-selected colors or design choices; or

  • Personal preference after production or delivery.

This final-sale rule applies to:

  • Custom stickers and decals;

  • Personalized products;

  • Company-branded products;

  • Custom Hard Hat Stickers;

  • Predesigned Hard Hat Stickers;

  • Reflective products;

  • Signs;

  • Vehicle and fleet graphics;

  • Commercial and bulk orders; and

  • Other printed or made-to-order merchandise.

This Policy does not eliminate any right or remedy that cannot lawfully be waived.

2. Issues Eligible for Review

Vyzzor LLC will review timely claims involving a possible:

  • Product materially different from the product ordered;

  • Material or finish different from the confirmed order;

  • Incorrect quantity;

  • Material production defect;

  • Printing defect;

  • Cutting or finishing defect that materially affects the product;

  • Product materially different from the approved artwork;

  • Error introduced by Vyzzor LLC that was not present in the customer-approved content;

  • Shipment containing the wrong product; or

  • Product damaged during transportation.

Submitting a claim does not automatically establish that the product is defective or that a refund is owed. Vyzzor LLC must have a reasonable opportunity to inspect the evidence and verify the issue.

3. Claim Reporting Periods

Shipping Damage, Missing Contents, or Wrong Product

Visible shipping damage, packaging damage, missing contents, or an obviously incorrect product must be reported within 7 calendar days after delivery.

Production Issues

A reasonably detectable production, printing, cutting, quantity, material, or finishing issue must be reported within 30 calendar days after delivery.

The 30-day period is a claim-reporting period. It is not:

  • A guarantee of product lifespan;

  • A durability warranty;

  • An adhesion warranty;

  • A UV-resistance warranty;

  • A water-resistance warranty;

  • A reflectivity warranty; or

  • A promise that every product will perform for a specific period.

These reporting periods do not limit rights that cannot be waived under applicable law.

4. How to Submit a Claim

Claims must be submitted to:

contact@vyzzor.com

The message should include:

  • Customer name;

  • Order number;

  • Product involved;

  • Quantity affected;

  • Clear description of the issue;

  • Date the issue was discovered;

  • Clear photographs of the full product;

  • Close-up photographs of the affected area;

  • Photographs of the packaging and shipping label when transportation is involved; and

  • Any other relevant information.

Depending on the nature of the claim, Vyzzor LLC may also reasonably request:

  • Video showing the issue;

  • Measurements;

  • Quantity counts;

  • Photographs under specified lighting conditions;

  • Photographs of the installation or application surface;

  • Information about surface preparation;

  • Temperature or environmental information;

  • Original artwork files;

  • The approved design representation;

  • Physical samples; or

  • Return of some or all affected merchandise.

Failure to provide reasonably requested evidence may prevent verification and may result in denial of the claim.

5. Preserve the Product and Packaging

The customer must retain the affected merchandise and any relevant packaging until Vyzzor LLC completes its review or confirms that the materials may be discarded.

Customers should not:

  • Discard the affected product;

  • Destroy the product;

  • Modify or alter it;

  • Install it when an issue is already apparent;

  • Continue using it in a way that increases the damage; or

  • Dispose of the original packaging when transportation damage is alleged.

Installing, using, altering, or destroying a product after an obvious issue is discovered may limit or prevent Vyzzor LLC’s ability to verify the claim.

Installation or use does not automatically invalidate every claim because certain issues may only become apparent during reasonable application. Each claim will be evaluated based on its circumstances.

6. Return Authorization Required

Do not return merchandise without prior written authorization from Vyzzor LLC.

Customers must first contact contact@vyzzor.com and receive return instructions.

Vyzzor LLC may provide:

  • A return authorization;

  • A return identification number;

  • A prepaid shipping label;

  • Packaging instructions;

  • A destination address; or

  • Instructions confirming that physical return is not required.

The production-facility or returns address may differ from Vyzzor LLC’s public business address and will be provided only when a return is authorized.

Unauthorized returns may be:

  • Refused;

  • Returned to the sender;

  • Held without processing; or

  • Subject to additional shipping or handling charges.

Sending a product back without authorization does not create a right to a refund.

7. Return Shipping Costs

When Vyzzor LLC determines that a physical return is necessary to evaluate or resolve a verified issue attributable to Vyzzor LLC, Vyzzor LLC will generally provide a prepaid return label or other approved return method.

The customer is responsible for return shipping, reshipping, or related costs when the issue results from:

  • Customer error;

  • Incorrect information supplied by the customer;

  • Incorrect product selection;

  • An unauthorized return;

  • An incorrect or incomplete shipping address;

  • Failure to follow return instructions; or

  • Any matter not covered by this Policy.

Customers should not independently purchase return shipping with the expectation of reimbursement unless Vyzzor LLC has authorized that expense in writing.

8. Remedy for a Verified Issue

When Vyzzor LLC verifies a covered production, fulfillment, or shipping issue, Vyzzor LLC will determine an appropriate remedy based on the nature and extent of the problem.

The remedy may include:

  • Correction;

  • Reprinting;

  • Replacement;

  • Replacement of the affected quantity;

  • Store credit;

  • Partial refund; or

  • Refund of the affected merchandise.

Except where applicable law requires otherwise, Vyzzor LLC generally has the first opportunity to correct, reprint, or replace a defective or incorrect product before issuing a refund.

A customer may not automatically require a full refund while retaining usable merchandise when a reasonable correction, reprint, replacement, or partial remedy is available.

When only part of an order is affected, the remedy may be limited to the affected products, quantities, or value.

Vyzzor LLC is not required to reproduce unrelated or conforming portions of an order.

9. Refunds

When Vyzzor LLC approves a refund, it will generally be issued to the original payment method.

Vyzzor LLC will initiate an approved refund within 10 business days after final approval of the refund and, when a physical return is required, after receipt and inspection of the returned merchandise.

Banks, credit-card issuers, payment processors, and digital-wallet providers may require additional time to process and post the refund after Vyzzor LLC submits it.

If more than 15 business days have passed after Vyzzor LLC confirms that the refund was issued and the credit has not appeared, please contact contact@vyzzor.com.

An approved refund may be limited to:

  • The affected merchandise;

  • The affected quantity;

  • Applicable taxes associated with the refunded merchandise; and

  • Shipping charges when Vyzzor LLC determines that refunding them is appropriate or legally required.

Original shipping, expedited shipping, freight, special handling, direct-mail expenses, installation fees, or completed services are not refundable when they were properly provided and were not the cause of the verified issue.

Nothing in this section delays or limits any refund that applicable law requires to be issued sooner.

10. Customer Artwork and Approval

The customer is responsible for reviewing and approving all submitted and displayed content before completing a customized order.

Electronic approval authorizes Vyzzor LLC to produce the product using the approved:

  • Artwork;

  • Spelling;

  • Grammar;

  • Names;

  • Numbers;

  • Dates;

  • Telephone numbers;

  • Addresses;

  • Dimensions;

  • Quantities;

  • Colors;

  • Materials;

  • Finishes;

  • Cut lines;

  • QR codes;

  • Barcodes; and

  • Other visible or encoded information.

Vyzzor LLC prints or produces the approved content and is not responsible for errors contained in customer-provided or customer-approved material.

Vyzzor LLC is not obligated to proofread, correct, verify, test, or independently validate:

  • Text;

  • Contact information;

  • Regulatory language;

  • Safety language;

  • Training claims;

  • Certifications;

  • QR codes;

  • Barcodes;

  • Website links; or

  • Other customer-provided information.

An error introduced by Vyzzor LLC after the customer’s approval remains eligible for review under this Policy.

11. Artwork Quality and File Limitations

The customer is responsible for supplying artwork of suitable resolution, format, dimensions, and quality.

Vyzzor LLC is not responsible for undesirable results caused by:

  • Low-resolution files;

  • Pixelated or blurred artwork;

  • Compressed images;

  • Incorrect file dimensions;

  • Missing bleed;

  • Incorrect color mode;

  • Embedded artifacts;

  • Transparent elements;

  • Unsupported fonts;

  • Incomplete files; or

  • Other limitations contained in customer-provided artwork.

When a potential file-quality issue is visible in the approval representation and the customer approves it, the resulting condition is not considered a Vyzzor LLC production error.

12. Commercially Reasonable Manufacturing Variations

Commercial printing, cutting, laminating, and finishing processes may produce minor variations.

Unless they materially affect the approved appearance, information, quantity, or intended function, the following may constitute normal commercially reasonable manufacturing variation rather than a defect:

  • Minor differences between screen colors and printed colors;

  • Differences caused by monitor calibration, brightness, contrast, or device settings;

  • Differences between RGB, CMYK, and Pantone color systems;

  • Minor color variation between production runs;

  • Minor variation between material batches;

  • Minor cutting, bleed, centering, or registration variation;

  • Minor dimensional variation;

  • Minor changes in appearance caused by laminate, texture, gloss, matte finish, or surface reflectivity;

  • Differences between a digital representation and a physical material;

  • Variation in reflective appearance caused by viewing angle, light source, or light intensity; and

  • Minor process marks that do not materially affect normal use.

A variation is not protected by this section when it materially:

  • Changes the approved design;

  • Removes or obscures important information;

  • Alters text, numbers, codes, or names;

  • Prevents the product’s intended use;

  • Substitutes a different material or finish; or

  • Produces a commercially unacceptable manufacturing defect.

13. Color Expectations

Colors displayed electronically are approximations.

Vyzzor LLC does not guarantee an exact color match based solely on:

  • A computer display;

  • Mobile-device display;

  • Digital mockup;

  • Office printer;

  • Previously printed item;

  • Photograph; or

  • Customer-provided RGB file.

An exact Pantone or other physical color match is not included unless Vyzzor LLC expressly agrees to that service in writing.

Material color, laminate, ink, lighting, reflectivity, texture, and surrounding surfaces may affect perceived color.

14. Surface Compatibility and Installation

Customers are responsible for determining whether a product is appropriate for the intended surface, application, environment, and use.

Product performance may be affected by:

  • Dirty, dusty, oily, porous, textured, damaged, or contaminated surfaces;

  • Fresh paint or uncured coatings;

  • Low-surface-energy plastics;

  • Curved or irregular surfaces;

  • Improper cleaning;

  • Improper installation;

  • Repositioning after application;

  • Extreme temperature;

  • Moisture;

  • Chemical exposure;

  • Abrasion;

  • Pressure washing;

  • Prolonged sunlight; or

  • Conditions outside normal product use.

Vyzzor LLC does not provide a general warranty of adhesion, lifespan, outdoor durability, UV resistance, water resistance, or reflectivity unless a separate written product-specific warranty expressly states otherwise.

A production defect that existed at delivery may still be reviewed under the applicable 30-day reporting period.

15. Cancellation Requests

Cancellation requests are not guaranteed.

An order may be cancelled only when Vyzzor LLC confirms in writing that cancellation remains operationally possible.

An order may be considered in production once any order-specific work has begun, including:

  • Design or artwork adaptation;

  • Prepress or file preparation;

  • Proof preparation beyond an included automated approval;

  • Material allocation or consumption;

  • Printing;

  • Cutting;

  • Laminating;

  • Finishing;

  • Packaging;

  • Fulfillment preparation; or

  • Transfer into an active production workflow.

When cancellation remains possible, Vyzzor LLC may deduct or charge for:

  • Design work completed;

  • Prepress or setup work;

  • Proofing services;

  • Labor performed;

  • Materials allocated or consumed;

  • Shipping labels already purchased;

  • Direct-mail preparation;

  • Rush services already performed; and

  • Other documented, nonrecoverable order-specific costs.

Shipping and direct-mail services that have already been purchased, prepared, or performed are nonrefundable.

After production begins, the order is generally noncancellable and nonrefundable.

16. Customer Errors and Discounted Reprints

A product produced according to the customer’s approved order is not defective merely because the customer later discovers an error or no longer wishes to use it.

Vyzzor LLC may, at its sole discretion, offer:

  • A discounted reprint;

  • Store credit;

  • An exchange;

  • A replacement discount; or

  • Another customer-service accommodation.

Any courtesy offered:

  • Is voluntary;

  • Does not constitute an admission of fault;

  • Does not create a precedent; and

  • Does not require Vyzzor LLC to offer the same accommodation in another case.

17. Business Quotes and Separate Agreements

Large commercial orders, business custom quotes, purchase orders, credit arrangements, direct-mail projects, installation projects, and other negotiated transactions may be governed by a separate written quote, statement of work, purchase agreement, or credit agreement.

When an expressly accepted written agreement conflicts with this Policy, the accepted written agreement will govern the conflicting subject for that transaction.

18. No General Performance Warranty

This Policy provides a process for reviewing production, fulfillment, and shipping issues. It does not create a general written warranty covering product lifespan or future performance.

Any product-specific warranty must be expressly identified as a warranty in writing and made available by Vyzzor LLC in connection with the applicable product.

Nothing in this Policy excludes or limits any warranty, remedy, or consumer right that cannot legally be excluded or limited.

19. Contact Information

Return, refund, cancellation, and production-issue requests should be sent to:

Vyzzor LLC
9817 Bodega Bay Rd.
Fort Worth, TX 76177
United States

Email: contact@vyzzor.com

Do not send merchandise to this address or any other Vyzzor LLC location without prior written return authorization.