Returns & Refund Policy

At Vyzzor, we stand behind the quality of our printed and custom signage products. Our goal is to ensure your experience is transparent and fair, guided by Texas consumer protection laws and U.S. federal standards.

Vyzzor’s Returns & Refund Policy explains how customers can report issues with custom stickers, signs, decals, banners, and printed products after delivery. This page helps customers understand when returns, refunds, replacements, or reprints may apply, including cases involving damaged shipments, production defects, incorrect items, printing errors, or problems caused during the fulfillment process.

Because most Vyzzor products are custom made, return eligibility may vary depending on the product type, order details, artwork approval, and the nature of the issue. Customers should review this page to understand how to contact our team, what information may be required, which items may be excluded, and how Vyzzor works to provide fair solutions for eligible orders.

1. How to Report an Issue

If there is a problem with your order, please notify us within 30 business days of delivery.

  • Phone: 1-945-275-7426
  • Online: Fill out the contact form at www.vyzzor.com/contact
  • Information needed: Please provide your Order Number (found in your confirmation email) and clear photos of the issue.

2. Resolution & Refund Process

By Manufacturer Defect or Shipping Damage:

If the error was on our end (misprint, wrong size, wrong product, or damage during transit), we offer two options:

  1. Replacement: We will reprint and ship your order at no cost to you within our standard production timeline.
  2. Full Refund: A 100% refund of the affected items to your original payment method.


3. Shipping Damage

All shipments are insured. If your order arrives damaged:

  1. Take photos of the external packaging and the damaged product.
  2. Contact us immediately.
  3. We will file the claim with the carrier and prioritize a reprint at no cost to you.

4. Return Requirements & Address

To process a return, please include the original packing slip and ship to:

Vyzzor Returns - [Your Order Number] Attn: Customer Service 9817 Bodega Bay Rd Fort Worth, TX 76177

5. Important Exclusions

  • Custom Products: Cannot be returned unless there is a manufacturing defect or fulfillment error.
  • Post-Delivery Damage: Items damaged during installation or modified after delivery are not eligible for return.
  • Non-Refundable Fees: Design services, digital proofs, setup fees, and postage for direct mail are non-refundable.
  • Condition: Stock items must be returned unused and in original packaging.

6. Timeline for Refunds

Once your return is received and inspected, we will send you an email notification.

  • Approval: If approved, your refund will be processed automatically.
  • Credit: The funds will be applied to your original method of payment within 10 - 15 business days, depending on your bank's policies.

7. Production & Liability Limits

  • Turnaround: Production begins only after full payment, final proof approval, and receipt of print-ready files. Orders approved before 6:00 PM CST start the next business day.
  • Liability: Refunds or reprints for defective orders will not exceed the amount paid or $1,000 (whichever is lower).